Over the past couple of weeks I have experienced some shocking customer service and it makes me wonder where are all the good retail sales assistants. Whilst on a quick shop last weekend, I saw a stunning pair of over the knee black suede boots. They weren’t cheap, but they were too pretty to pass up. There were plenty of shop assistants some of which were standing around posing and looking pretty. I asked to try on 2 different pairs of boots to only receive an extremely rude response and a puff at the end. The shop assistant looks at me and says ” i don’t know if i have your size, i doubt it”. I am not really sure why it was so hard for her to go out the back and check. It wasn’t like she was tied up serving another customer. She checked and came back with the wrong pair of boots, dumped them on the floor and walked off to the corner and stood there.
Another experience I have had over the past couple of weeks is trying to get custom made blinds in my apartment. I was told it will be a maximum of 8 weeks. After 8 weeks I had no call, no update, nothing. Instead I called only to get a very nervous shop assistant who could barely give me a straight answer. She promised to call me back the next day with an ETA but heard nothing. I ended up having to call everyday searching for answers. When i finally got an answer, my blinds were ready only to find out on the installation day that 7 out of 8 pieces were measured incorrectly. You would think the next day I would have received a phone call in the morning with a “sorry” and “we will rectify the mistake straight away”. But, no that did not happen. Again I had to call. This only made my blood boil and yes, I made people cry. The situation of me screaming down the phone could have been easily avoided. All that would have been required is a simple phone call letting me know what was going on. That’s it.
I have to say, it makes me appreciate shops who truly value customers. If a shop actually serviced me, I will be more than happy to pay more for the same product to a store that treats me like my money is worth nothing.
I have been completely put off with physically having to walk into a store or deal with people. I’ve been on the other side and I would have never, ever, treated any customer in a rude or disgruntled manner. I’m going to stick to online shopping from now on.
Have you had any bad customer experience that you need to vent on?
Whose Shoes? 